Shipping policy

Every My Mirroring piece is custom-made to order. Your timeline includes your design (CAD) stage, production and shipping. Please review the details below before placing your order.

Free insured U.S. shipping

All orders shipped within the United States ship free and fully insured, with tracking.

Custom-made orders

My Mirroring pieces are not pre-made or ready to ship. Each order is created from the photos, measurements and details you provide.

What happens after you order

You can upload photos of your ring when you order. If you don't, you'll receive an email with instructions to send:

  • photos of your ring (front, bottom and both sides)
  • your ring size (or request a free ring sizer)
  • stone details, if known
  • certificates or measurements, if available
  • any important design notes

Timeline

  • Your first CAD: within 3 business days of receiving your photos and details.
  • Revisions: unlimited, until you approve the design.
  • Production: typically 2–4 weeks from CAD approval. Each piece is handcrafted and not mass produced.
  • Shipping: transit time is in addition to production and depends on your location.

More complex designs may need extra time, and delays in sending your details or approving your CAD will delay production.

Priority production

Need your ring sooner? Add Priority production (+$99) at checkout and we'll move your order to the front of the line. We can't guarantee a delivery date, but if you have a trip coming up, tell us your date and we'll let you know if we can make it in time.

International shipping

We ship internationally. International shipping is charged at checkout, and you are responsible for any customs duties, taxes, import fees or local charges required by your country. My Mirroring is not responsible for customs delays once a shipment is in transit.

Shipping address

Please make sure your shipping address is correct at checkout. My Mirroring is not responsible for delays, returned shipments or delivery issues caused by an incorrect or incomplete address. If you need to change your address, contact us as soon as possible before your order ships.

Delivery delays

Estimated transit times are not guaranteed and may be affected by carrier delays, weather, customs, local delivery issues or holiday volume. Tracking information is sent as soon as your order ships.

Lost packages

U.S. shipments are insured. If your package is lost in transit, contact us and we'll file the claim with the carrier and work with you on a solution.

If your package is marked as delivered but you can't find it, please check with household members, neighbors and your local carrier office first. If it still hasn't turned up, contact us and we'll help you review the shipment status. My Mirroring is not responsible for packages lost or stolen after the carrier confirms delivery.

Damaged in transit

If your order arrives damaged, contact us within 48 hours of delivery with clear photos of the package, the shipping label, the piece and any visible damage.

Returns

Because every Mirroring is made just for you, and you approve the design before anything is made, custom orders are final sale and can't be returned. You can request unlimited design revisions before you approve your CAD.

If something is wrong with your piece, contact us within 48 hours of delivery and we'll make it right with a repair, adjustment or remake. Read the full details in our Custom Order Policy.

Contact

Questions about your order or shipment? Email us at info@mymirroring.com.